About Us
Last updated: November 11, 2026
Talsvena is an online retail brand operated by Guangzhou Niepu Trading Co., Ltd. Our focus is on making the important parts of an online purchase understandable: what a product offers, what delivery will cost, and how a customer can obtain help if an order needs attention.
Shop With the Details in View
Every purchase begins with an individual product listing. We encourage shoppers to examine descriptions, specifications, available options, and measurements, rather than relying on pictures alone. If an important feature is unclear, our support channel is available for questions before an order is placed.
Know the Shipping Conditions
At checkout, customers can review the delivery methods available for their address. Eligible purchases with a discounted merchandise subtotal of $59.00 or more qualify for free standard shipping to destinations covered by that service; a shipping fee shown at checkout applies to orders that do not qualify. Processing and carrier transit are separate stages, explained in our Shipping Policy.
When You Need a Resolution
After a package arrives, questions may involve delivery, an unwanted item, or a product that does not match the order. Our Return & Refund Policy sets out the voluntary 30-calendar-day return request period, the differences between return categories, and who pays applicable return postage. Customers can contact us with an order number so we can review the circumstances.
Our Business Details
The company information below identifies the operating business associated with Talsvena. Its registered address is not necessarily a showroom, fulfillment warehouse, or return-receiving address. Please obtain the authorized return destination from support before sending an item back. We aim to provide clear information and practical communication throughout the shopping process.
Business and Contact Information
Operating Company: Guangzhou Niepu Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKAEFBD61
Company Address: Room K509, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@talsvena.com
Contact Phone: +86 13168537294
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: talsvena.com