Contact Us

Last updated: November 11, 2026

Reach the Talsvena Team

At Talsvena, questions are welcome before checkout and after an order has arrived. Whether you want to understand a product, correct a shipping detail, report a damaged item, or ask about a refund, please use the contact information below. Sharing the relevant details helps us locate the transaction and respond appropriately.

Customer Support

Support Email: service@talsvena.com

Contact Phone: +86 13168537294

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may send email outside these hours. Requests are reviewed during the stated support period, and questions involving a delivery carrier or payment provider may require additional investigation.

Before You Buy

For product questions, identify the item and the particular variation, measurement, or specification you are considering. Please read the individual product listing and check that the selected item suits your needs. Shipping methods and any applicable delivery charge are determined for your cart and address during checkout.

Eligible orders with a discounted merchandise subtotal of $59.00 or more qualify for free standard shipping to destinations supported by that service. Shipping fees for other orders are displayed before payment. Customs duties or import taxes not collected at checkout are separate from store shipping charges.

Orders, Addresses, and Tracking

For order assistance, provide your order number and the email address used during checkout. Contact us promptly if you notice an incorrect delivery address, need a change, or wish to cancel. We will make reasonable efforts to help before dispatch, but fulfillment may advance too far for a change to be possible. Tracking details, where available, may take time to update after the package is handed to the carrier.

Returns and Problems With an Order

If your order is damaged, incomplete, defective, or different from what you purchased, describe the issue and provide photographs when reasonably possible. You may request an eligible voluntary return within 30 calendar days after delivery. Please email us before mailing a return so we can explain the process and, where a physical return is needed, provide the authorized receiving address.

Our registered company address is not automatically a returns warehouse or a walk-in customer service location. Do not mail returns there unless we specifically authorize that destination for your return.

Privacy and Message Security

You may contact us to ask about your personal information or exercise applicable privacy rights. We may verify identity before disclosing sensitive records. Please never include account passwords, full payment-card numbers, or card security codes in an ordinary support email.

Business and Contact Information

Operating Company: Guangzhou Niepu Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAKAEFBD61

Company Address: Room K509, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou