Privacy Policy

Last updated: November 11, 2026

A Privacy Notice Organized Around Your Choices

A visit to Talsvena can begin with a simple product search, proceed to an order, or end with a question to customer support. Each interaction calls for different information. This notice explains what may be collected at each stage, why it is needed, when it may reach another organization, and how you can ask about or control personal information.

This policy applies to talsvena.com and related customer communications. Guangzhou Niepu Trading Co., Ltd. is responsible for personal information processed by the operating business in connection with the store. Independent payment, commerce, and delivery organizations may have their own legal responsibilities for certain activities.

1. Adults, Minors, and Legal Capacity

Talsvena's purchasing and customer-account services are for people who are at least 18 years old and have the legal capacity to enter into a binding contract. By creating an available account or submitting an order, you confirm that you are 18 or older and legally capable of the transaction. People under 18 must not place orders or use purchasing accounts, including with parental permission.

We do not knowingly solicit information from people under 18 for purchasing accounts or promotional subscriptions. If we learn that information was collected from a minor in circumstances requiring deletion, we will take appropriate steps, subject to any mandatory legal recordkeeping obligations. A parent or guardian can contact service@talsvena.com with a concern.

2. Information Generated While Browsing

Opening pages may create technical records such as IP address, browser and device type, operating system, language, access time, referring page, approximate area inferred from network data, and session identifiers. Product views, searches, cart interactions, and website error events may also be recorded where relevant. These details help operate the storefront, display pages, maintain cart sessions, identify misuse, and diagnose errors. Optional measurement or advertising activity, if used, is subject to applicable consent and opt-out requirements.

3. Information You Decide to Provide

When you message support, use an available customer account, or subscribe to store communications, we may receive names, contact information, order references, account settings, preferences, messages, and documents or images you deliberately submit. A photograph of a damaged package, for example, may help determine what went wrong with a delivery. We use relevant details to respond and establish an appropriate resolution. We may verify identity before disclosing personal order history or acting on a sensitive request.

4. Information Needed for Purchases

Completing a purchase may require the recipient's name, billing or shipping address, email address, phone number, selected items, quantities, prices, order identifiers, transaction status, delivery and tracking records, and any later return or refund details. This information is used to fulfill a contract, manage payment and delivery, send necessary transaction communications, address order problems, and retain records required by law.

Payment organizations may collect financial credentials directly when you choose a payment method at checkout. We may receive transaction identifiers and authorization or refund status rather than complete card details. Payment providers may explain their separate processing in their own privacy notices. Never email us full card numbers, security codes, or passwords.

5. Why Information Is Used

Processing depends on the task: keeping the store and cart functional; completing purchases; coordinating delivery; handling cancellation, returns, and refunds; answering customer questions; maintaining security and preventing fraud; meeting tax, accounting, and legal obligations; and providing requested communications. Optional marketing, measurement, and advertising activity may take place only where it is enabled and permitted by law. Supplying a delivery address is not, by itself, permission to send unrelated promotional messages.

6. Legal Grounds Where Applicable

Where a law requires a processing basis, we may rely on the necessity of performing a purchase agreement, compliance with legal duties, or permitted legitimate interests such as proportionate fraud prevention and system security. Consent may be used for optional promotional email or non-essential cookies where required. Consent can be withdrawn for future use; withdrawal does not invalidate processing already carried out lawfully or override separate legal recordkeeping obligations.

7. Shopify and Other Parties Involved

Talsvena uses Shopify commerce infrastructure to support the online storefront. Depending on the features available and used, Shopify may process information connected with sessions, carts, accounts, checkout, and order administration. Shopify may independently determine certain purposes of processing and provide additional notices about its own services.

Information may also be shared as needed with payment organizations; shipping carriers and fulfillment services; website hosting, communications, security, or customer-support technology providers; and optional measurement or advertising services where enabled. Some recipients handle information on our instructions; others act independently. Information may also be provided in response to valid legal demands, for fraud investigations, protection of rights or safety, or a lawful business transaction, subject to applicable safeguards.

8. Cookies and Similar Technologies

Essential cookies or similar device storage may preserve cart contents, maintain sessions, remember preferences, and help protect checkout. Non-essential technology, where enabled, may be used to measure service performance or support advertising. Browser controls can limit cookies, although disabling essential storage can affect shopping functions. Where legally required, consent or other controls apply to optional cookies and similar technologies.

9. Email Marketing and Advertising Preferences

If you choose to receive promotional messages, your email and subscription preferences may be used for those communications. Use the unsubscribe option provided with an eligible message, where available, or write to service@talsvena.com to withdraw. Order confirmations and necessary service messages are separate from promotional email.

Depending on your residence and the store's actual processing activities, privacy law may grant rights to opt out of qualifying personal-information sale, sharing, or targeted advertising. You can send an applicable request to service@talsvena.com. Browser-level preferences, including a legally recognized Global Privacy Control signal, will be handled as required by applicable law. An advertising opt-out does not generally prevent transaction fulfillment or security processing.

10. International Data Processing

Technology, payment, and delivery services can operate across borders. As a result, information may be stored, accessed, or otherwise processed outside your country of residence. Where transfer restrictions apply, recognized legal safeguards, such as appropriate agreements or other permitted measures, are used. Mandatory rights continue to apply across such transfers.

11. Retention: Different Records, Different Needs

We do not keep every category of information for the same reason or length of time. Transaction records may need to be retained for taxes, accounting, chargebacks, and consumer claims. Customer-support exchanges may be kept to resolve issues and provide reasonable follow-up. Security records may help investigate suspicious activity. Subscription preferences may be held to administer communications and honor opt-outs. When lawful reasons for retention expire, information is deleted, de-identified, or otherwise handled as required. A live dispute or legal retention duty may extend a period.

12. Security and Your Precautions

We use reasonable technical and organizational measures intended to reduce accidental loss, unauthorized access, alteration, and misuse. Outside service providers may operate their own safeguards. No online transmission or storage method is absolutely secure. Keep account credentials private and avoid sending unnecessary sensitive information in email.

13. Privacy Rights

Depending on applicable law, you may be entitled to request access to your personal information, correction of inaccuracies, deletion, a portable copy of eligible data, or restriction of or objection to particular processing. Other rights may include withdrawing consent, opting out of qualifying targeted advertising, appealing a privacy decision, or complaining to a regulator. Legal exceptions, identity verification, and mandatory recordkeeping requirements may affect the handling of a request. We do not unlawfully discriminate against individuals for exercising protected privacy rights.

14. Submitting a Request

Email service@talsvena.com and describe the information or privacy right concerned. Supply enough detail to help us locate the relevant record, but avoid unnecessary sensitive attachments. We may ask for reasonable proof of identity before releasing or changing personal information. Requests are handled within the deadlines imposed by applicable law, and any required appeal procedure will be explained.

15. Other Websites and Updates

Other websites and independent services may have separate privacy notices. We are not responsible for their independent practices. We may update this policy as our services, relevant law, or information-processing activities change. Updated wording will be made available on the store, with additional notice or consent where required.

Business and Contact Information

Operating Company: Guangzhou Niepu Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAKAEFBD61

Company Address: Room K509, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou

Support Email: service@talsvena.com

Contact Phone: +86 13168537294

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: talsvena.com