Shipping Policy
Last updated: November 11, 2026
1. When Your Order Will Ship
We distinguish the period used to prepare an order from the carrier's delivery period. Talsvena normally processes an order within 1–3 business days after successful payment confirmation. Once dispatched, the estimated transit time for an available standard shipping service is generally 7–15 business days. Processing is additional to transit; neither estimate guarantees an arrival date. Business days generally exclude weekends and applicable public holidays.
Occasionally, address verification, payment checks, product availability, customs clearance, holidays, or carrier disruptions affect timing. Where applicable consumer law grants rights concerning delayed or undelivered goods, those rights remain available.
2. Countries and Estimated Shipping Times
The following list gives the general standard-carrier transit estimate for individual countries if checkout offers a suitable shipping method for the selected products and address. It is a reference list, not a guarantee that shipping is enabled to every listed country or address. The actual delivery destinations, shipping methods, and any service-specific estimate are determined during checkout.
RegionCountryEstimated transit after dispatch, if standard shipping is availableNorth AmericaUnited States7–15 business daysNorth AmericaCanada7–15 business daysUnited KingdomUnited Kingdom7–15 business daysEuropeGermany7–15 business daysEuropeFrance7–15 business daysEuropeItaly7–15 business daysEuropeSpain7–15 business daysOceaniaAustralia7–15 business daysOceaniaNew Zealand7–15 business daysOther destinationsOnly where checkout offers a delivery methodEstimate shown for that method
If checkout offers no method for an item and destination, we cannot ship that order to that address. Some products may have restrictions even when other items are deliverable to the same country. The 1–3 business days for processing must be added to the transit estimate.
3. Free Standard Shipping on Eligible Orders of $59.00 or More
Free standard shipping is available on eligible orders with a discounted merchandise subtotal of $59.00 or more. The threshold is calculated using eligible product prices after product discounts, but before shipping charges, taxes, customs duties, or other import-related charges. The order must also have a delivery destination and items supported by an eligible standard shipping service.
Below $59.00: When the eligible discounted merchandise subtotal is less than $59.00, the outbound shipping fee shown at checkout applies.
At or above $59.00: The eligible standard shipping method carries $0 in outbound shipping charges for a supported delivery destination. Express or other premium services, if offered, may cost extra. Free shipping does not cover customs duties, import taxes, or the cost of a voluntary return shipment. If no shipping method is available for a destination, reaching the threshold does not make the destination serviceable.
The final available delivery services and charges are displayed at checkout. If an expected free standard shipping option is missing from an otherwise eligible order, please contact support before completing payment.
4. Tracking and Split Parcels
Where tracking is available, a carrier reference may be provided through the email or contact details used for the order. Scans may appear with a delay, especially during international transportation. Items purchased together may be dispatched in separate parcels. We do not add undisclosed standard outbound shipping fees after checkout.
5. Customs and Import Charges
International parcels may be assessed for local import duties, taxes, or customs processing fees. Whether these are collected at checkout depends on the destination and transaction disclosures. Lawful amounts not prepaid may be payable by the recipient. Customs procedures may also add to estimated transit times.
6. Address Accuracy and Delivery Issues
Please check the recipient's name, street, unit number, postal code, and phone number before purchasing. For an address mistake or cancellation request, email service@talsvena.com promptly. Changes may not be possible after dispatch. If a parcel appears lost, unusually late, damaged, or incorrectly supplied, contact us with your order number and available carrier details or photographs. We will review the issue and provide the remedy required by the circumstances and applicable law.
7. Outbound Shipping Versus Return Postage
The $59.00 threshold concerns outbound standard shipping only. For an eligible voluntary change-of-mind return, the customer normally pays the carrier's actual quote to send the item to the authorized return destination unless mandatory law requires otherwise. We cover applicable reasonable return costs for qualifying defective, damaged, or incorrectly supplied goods, or arrange another lawful remedy. Details appear in our Return & Refund Policy. The registered company address below is not automatically the return receiving address.
Business and Contact Information
Operating Company: Guangzhou Niepu Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKAEFBD61
Company Address: Room K509, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@talsvena.com
Contact Phone: +86 13168537294
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: talsvena.com